1. Right of Withdrawal
If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order without providing a reason.
To exercise your right of withdrawal, please contact us within the 14-day period using the contact details provided on our website.
The returned product must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all supplied accessories, manuals, and documentation.
- Be accompanied by proof of purchase.
The customer is responsible for the cost of returning the goods unless the return is due to our error or a defective product.
2. Refund Process
Once we receive and inspect the returned product, we will notify you of the outcome.
If your return is approved, your refund will be processed within 14 days using the same payment method used for the original purchase, unless otherwise agreed.
Shipping costs are non-refundable unless the return is the result of our mistake or a faulty product.
3. Damaged or Defective Products
If your product arrives damaged, defective, or does not match your order, please contact us as soon as possible after delivery.
Depending on the circumstances, Elica Ltd will:
- Repair the product;
- Replace the product;
- Offer a price reduction; or
- Issue a full refund where repair or replacement is not possible or appropriate.
4. Non-Returnable Items
The following items cannot be returned unless they are faulty:
- Products that have been used, damaged, or modified after delivery.
- Products returned without their original packaging where this affects their resale value.
- Custom-made or specially ordered products manufactured according to the customer’s specifications.
- Consumable products that have been opened or partially used, unless they are defective upon delivery.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was supplied;
- The item arrived damaged;
- The product is defective; or
- The return is otherwise required under applicable consumer protection law.
We recommend using a tracked shipping service when returning products.
6. Legal Consumer Rights
Nothing in this Refund Policy limits or excludes your statutory rights under Bulgarian or European Union consumer protection legislation. Consumers benefit from the applicable legal guarantee for goods supplied under Bulgarian and EU law.
7. Contact Us
If you have any questions regarding returns or refunds, please contact Elica Ltd using the contact information available on our website.